How do I make an exchange or return?
Standard Delivery:
1.Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
2.Once customer service notifies you that you’re all set to mail your return, make sure to provide us with your Delivery Confirmation Number.
3.You’ll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we’ll ship your new eyewear!
If you prefer, you can also initiate a return by calling our customer service team at service@petpalacegear.com.
Day Delivery:
1.Obtain a return notice email by contacting our Customer Service.
2.Send your pet products back to us and provide our Customer Service with the delivery confirmation number.
3.Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.