This Policy describes how Petpalacegear, Inc. (“Petpalacegear”), collects, uses, discloses, and safeguards your information. This Policy applies to individuals who access this website and any other websites that link to this Policy (collectively “Sites”), and where applicable, our Virtual Try-on technology (“VTO”), and certain other services as described below (collectively, the “Platforms”).
THE INFORMATION WE COLLECT
For the purpose of this policy, personal information is any information about an identifiable individual. We collect the following types of personal information:
Information You Provide
We may collect the following personal information that you voluntarily provide us in using our Platforms:
Communication. Re-stock reminders, processing automatic re-orders (that you have opted into), outreach regarding product recall.
Create an Account. If you create an account with us, you will provide us with your name, email address, birth date, and you will create a password for future logins. You can also choose to login with your Facebook, Amazon, or Google account instead.
Subscribe to Our Newsletter. If you subscribe to our newsletter, you will provide us with your email address.
Customer Service. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
Purchases. When you make a purchase, you will provide us with your name, email address, phone number, physical address, payment account and credit card or gift card information. We also will collect your payment card, gift card, or other payment information. We use a third-party service provider to process payments.
Find Your Match. If you use our Virtual Try-On, you will either upload a photograph of your face or you will allow the technology to take a scan of your face.
Loyalty Program. If you sign up for our loyalty program, you will provide us with your name, email address, birth date, and you may choose to provide us with your gender.
Track and Return Orders. If you check your order status or start a return, you will provide us with your order number and email address.
Refer a Friend. To refer a friend, you will provide us with your name and email address, and the email address of the friend you are referring.
Promotions. If you enter a sweepstakes, contest, giveaway, or other promotion (each a “Promotion”), you will provide us with your age or birth date along with, in certain instances, confirmation of residency.
Survey. If you are participating in a survey, you may provide your gender and age, income, ethnicity, family size, and marital status.
Biometric Information. We may collect biometric information to provide you with certain services. See the “BIOMETRIC INFORMATION” section of this Policy to learn more about how this information is collected, used, disclosed and stored.
Information as You Navigate Our Platforms
We automatically collect certain personal information through your use of the Platforms, such as the following:
Usage Information. For example, the pages on the Platforms you access, the frequency of access, and what you click on while on the Platforms.
Device Information. For example, hardware model, operating system, application version number, and browser.
Mobile Device Information. Aggregated information about whether the Platforms are accessed via a mobile device or tablet, the device type, and the carrier.
Location Information. Location information from Platform visitors on a city-regional basis.
Referral URL. If you came to the website through a prior link, the name of the website that sent you to Petpalacegear.
Third Party Information
In some cases, we may receive certain personal information from you about a third party. For example, when you refer a friend, you will provide the email address of a third party. If you submit any personal information about another individual to us, you are responsible for making sure you have the authority to do so and to allow us to use their personal information in accordance with this Policy.
HOW DO WE USE YOUR INFORMATION
We use the personal information we collect to improve our Platforms and to protect our legal rights. In addition, we may use the personal information we collect to:
Process your account registration;
Process and fulfill your order, including sending you emails to confirm your order status and shipment, and to provide other related communications;
Send you our newsletter;
Sign you up for our loyalty program;
Identify your preferences to customize our communications and marketing;
Manage and record your settings, consents, communications and opt-out choices;
Provide information regarding vision, vision care, and vision correction;
Administer a Promotion;
Review your job application;
Communicate with you about our Platforms or to inform you of any changes to our Platforms;
Operate and improve the Platforms, including to analyze visits to the Platforms and learn about our visitors so we can operate the Platforms and improve our products and services and deliver the best user experience;
Create audiences for our advertisements, target our advertisements, and generate reports about the performance of our advertisements;
Communicate with you, including responding to your inquiries;
Comply with the law and to maintain the integrity and security of our Platforms;
Defend our legal rights and the rights of others;
Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Us and to otherwise fulfill our legal obligations;
Fulfill any other purposes for which you provide it, or any other purpose we deem necessary or appropriate.
SHARING INFORMATION WITH THIRD PARTIES
We may share the personal information that we collect about you in the following ways:
We engage service providers to perform services in connection with the operation of our business. We may share personal information with service providers to the extent necessary for them to provide services to you or us that are aligned with the purposes outlined above. Examples of these services include payment processing and authorization, text messaging services, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and,data cleansing.
In proceeding with your online order, you agree that any information associated with the order, such as the delivery name and address (if different from yours), will be processed using service providers.
Personal information collected through our Platforms may be shared between the brands and affiliates, including future affiliates that are owned or operated by Petpalacegear.
We also share personal information with selected third parties for their own marketing purposes (except for your phone number or biometric information). This also includes information collected through pixels and other tracking technologies operated by third parties, as described elsewhere in this Policy. See the “YOUR CHOICES” section of this Policy for more information.
We may release personal information if we believe in good faith that: (i) the law or legal process requires it; (ii) we have received a valid administrative request from a law enforcement agency; or (iii) such release is necessary or appropriate (in our sole discretion) to protect the rights, property, or safety of Petpalacegear, or any of our respective affiliates, service providers, customers, or (iv) as Petpalacegear deems necessary to resolve disputes, troubleshoot problems, prevent fraud and otherwise enforce the Terms of Use.
We may also share your information with your consent or as otherwise disclosed at the time of data collection or sharing.
As with any business, it is possible that as ours develops, we might go through a business transition, such as a merger, acquisition by another company, or the sale of all or a portion of our assets, or buying online stores or other assets, including bankruptcy. In such transactions, information about customers will likely be transferred.
The Platforms may allow you to provide comments in various sections, such as in product reviews. Please be aware that the information you post in these areas may be available to visitors of the Platforms and to the general public. To the fullest extent allowed under applicable law, we do not monitor such content and are not responsible for material posted by you or others in these public forums.
We are a multinational organization with locations in many countries around the world. Your personal information may be stored and processed outside of your country, province or state of residence, in any jurisdiction where we have facilities or in which we engage service providers, to the extent allowed in accordance with applicable law. This means that your personal information may be transferred in jurisdictions that have less restrictive privacy laws than your country, province, or state of residence in which case we will ensure, through contractual means or otherwise, that it will receive adequate protection in compliance with generally accepted data protection principles. We take steps to process personal information according to the provisions of this Privacy Policy and the requirements of applicable law.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Like many other companies, we use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”). To learn more about how we use cookies and to change your cookie settings, please see our Cookie Policy below.
THIRD-PARTY LINKS & PLUG-IN
The Platforms may provide links to third-party websites or apps, including our social media pages. We do not control the privacy practices of those websites or apps, and they are not covered by this Policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.
The Platforms may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share information or you otherwise interact with social media features on the Platforms, those social media companies may collect information about you and may use and share such information in accordance with their own policies, including by sharing such information with us or the general public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to read the privacy policies for any social media accounts you create and use.
CONTACT
If you have questions or wish to contact us about this Policy, please direct inquiries to:
11602 Lake Underhill Road, Orlando, FL 32825
Email: service@petpalacegear.com